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Fundamentals
Washington aligned
ITSM ops
ServiceNowAdministration Fundamentals
Core Now Platform administration — users/groups, ACLs, lists & forms, imports, update sets and baseline incident/change workflows — on Calgary-compatible training instances.
👥
Identity Users, groups, departments & delegation
🔒
Security ACL intuition without breaking production
⚙️
Config Dictionary overrides, business rules intro
📦
Delivery Update sets + agile basics for admins
Overview
Curriculum
Labs
Exam Info
Pass Rate
Next Steps
Reviews
FAQs
What this course is
Operate theplatform safely.
ServiceNow underpins ITSM for Malaysian enterprises and shared-services hubs. Skilled admins shorten backlog, protect instance health and unblock automation squads.
Labs use fresh training instances — no fear of breaking prod.
Pairs naturally with our Implementation course for consultants delivering greenfield projects.
Who should take this course
🔧
ITSM coordinators You route tickets today.
🔐
Application owners Governance for Citizen dev.
💼
MSSP staff Multi-tenant awareness.
📚
Fresh grads Enterprise SaaS career.
🎯
Career switchers Demand for Now talent rising.
👥
Corporate cohorts Available.
Prerequisites
✓ Basic ITIL awareness helpful
✓ Browser fluency
→ ServiceNow developer instance signup instructions emailed pre-class.
Course Curriculum
Admin fundamentals. Hands-on.
Each module maps to typical onboarding tasks for new admins.
Lists & forms
Filters
Related lists
Imports
Lab: user bulk load
ACL evaluation order
High-security settings awareness
Impersonation etiquette
Lab: debug ACL
Business rules concept
Script policy
Flow Designer touchpoint
Lab: auto-assign by category
Update sets
Scoped apps awareness
SDLC conversation
Lab: promote change
Instance labs
Break / fix. Learn.
Fault injection teaches faster than happy-path clicking.
01
Import cleanup
Transform maps basics.
Data
02
ACL mystery
Ticket visibility bug.
Sec
03
Routing rule
Flow/logic fix.
Auto
04
Update set clash
Merge awareness.
ALM
05
Catalog item
Variable troubleshooting.
UX
06
Admin capstone
Incident day simulation.
Capstone
+ PDF quick-reference posters.
Assessment
Practical scenarios.Graded rubric.
Scenario exam ensures you can justify changes vs risky shortcuts.
Admin practical
Format 3 scenario tickets + fix plan
Passing 80% rubric
90% rubric passfirst attempt.
We emphasise governance — the differentiator for enterprise hires.
ITSM
Security
90% pass
Instance labs
Badge
Why our pass rate is 90%
Ad-hoc learning
No crisis simulations.
Your Now journey
Continue toimplementation depth.
Pair with Platform Implementation course or CSA exam prep when ready.
Before this
ITIL awareness
Helpful.
ITIL →
Path
ITIL
→
SN Admin ← You
→
SN Impl
→
CSA
ServiceNow admins in MY shared-services hubs: RM 7,000 – RM 13,000/month depending on scope.
Student Reviews
What our ServiceNowadmins say.
★ ★ ★ ★ ★
"ACL lab finally made evaluation order stick."
★ ★ ★ ★ ★
"Virtual but instances were snappy — big plus."
HR
Hakim Riza
Analyst
✓ Passed
★ ★ ★ ★
"Wish more Flow Designer depth — but fundamentals solid."
TT
Teresa Tan
Coordinator
✓ Passed
★ ★ ★ ★ ★
"Our team of six attended — reduced onboarding time by weeks."
FAQs
ServiceNow Administration FundamentalsFAQs.
Professionals and learners who want practical, instructor-led ServiceNow Administration Fundamentals training with Malaysian workplace examples and clear next-step guidance.
Both — on-site, virtual and hybrid cohorts are available. Ask enrolment for the next intake format.
You receive structured training toward the ServiceNow Administration Fundamentals learning outcomes. Where a vendor exam applies, our team confirms voucher inclusion and exam readiness support at enrolment.
Eligible employers can request claim support — share your company details with our enrolment team.
Use the enquiry form on this page or Contact Us. We reply within 4 business hours with intake dates, fees and delivery options.
